Regions ap-southeast-1 and ap-northeast-1 down due to DNS issues
Incident Report for Elastic Cloud
Resolved
This incident has been resolved.
Posted 10 days ago. Jul 12, 2019 - 16:18 UTC
Update
Analysis of impact shows that a majority of customers had limited connectivity to their instances in ap-southeast-1 and ap-northeast-1 between 15:19 and 15:38 UTC. Our monitoring shows that after restoring the DNS for these regions, traffic has recovered to pre-incident levels. If you are still experiencing issues, please reach out to support https://www.elastic.co/support/welcome.
Posted 10 days ago. Jul 12, 2019 - 16:16 UTC
Update
The changes affecting DNS have been resolved and customers should no longer be affected. We'll continue monitoring the situation to ensure everything is stable.
Posted 10 days ago. Jul 12, 2019 - 15:50 UTC
Investigating
We're seeing an outage in ap-southeast-1 and ap-northeast-1 due to DNS issues caused by an infrastructure change. Engineers are investigating and we'll have an update in 15 minutes.
Posted 10 days ago. Jul 12, 2019 - 15:40 UTC
This incident affected: AWS Singapore (ap-southeast-1) (Cluster Connectivity: AWS ap-southeast-1) and AWS Tokyo (ap-northeast-1) (Cluster Connectivity: AWS ap-northeast-1).