Trial Signups Are Not Working

Incident Report for ESS (Public)

Resolved

We've finished sending out the last trial signup emails and consider this issue resolved.

Posted Mar 03, 2020 - 21:08 UTC

Monitoring

New trial signups should work now. There are some users that attempted to sign up over the last several hours for which we will retroactively send signup emails. We'll provide an update on that effort in 4 hours.

Posted Mar 03, 2020 - 19:01 UTC

Investigating

We're investigating trial signups failures for new users. Engineers are looking into the issue and we will provide more details in 30 minutes.

Posted Mar 03, 2020 - 18:07 UTC