AWS sa-east-1 degraded

Incident Report for ESS (Public)

Resolved

Region continues to function as expected. AWS have confirmed the network connectivity issues have been resolved. If you have any concerns, please raise a support issue with us and we'll be happy to help.

Posted Nov 20, 2020 - 02:09 UTC

Update

We are continuing to monitor for any further issues.

Posted Nov 20, 2020 - 01:36 UTC

Monitoring

Region seems to have recovered and all our alerts have cleared. It has been identified as a network connectivity problem by AWS.

Posted Nov 20, 2020 - 01:33 UTC

Investigating

We are currently investigating alerts that have fired for the sa-east-1 region. You may experience difficulties accessing deployments in this region.

Posted Nov 20, 2020 - 01:20 UTC

This incident affected: AWS São Paulo (sa-east-1) (Deployment hosts: AWS sa-east-1, Deployment snapshots: AWS sa-east-1, Deployment logging: AWS sa-east-1, Deployment orchestration (Create/Edit/Restart/Delete): AWS sa-east-1, Elasticsearch connectivity: AWS sa-east-1, Kibana connectivity: AWS sa-east-1, APM connectivity: AWS sa-east-1).